Frequently Asked Questions

Browse the categories below for answers to our most popular questions. Still need help? Please contact us through our Customer Service page

General

Q. Who is selling the checks on this website?

A. The checks offered on this website are sold to you by your financial institution. Deluxe is your financial institution's preferred wholesale check supplier. Your bank hires us to manufacture the checks, as well as process, handle, and deliver the retail orders.

Q. What are the benefits of ordering checks from my financial institution's preferred check supplier?

A. The advantages of ordering checks directly through your financial institution include:

  • Security of ordering checks from your financial institutions endorsed check printer
  • A guarantee that your checks will be printed accurately
  • Tamper-resistant checks that contain important security features to help fight against check fraud, protecting your checks from alteration and counterfeiting
  • Safe, secure check ordering
  • Multiple design choices
  • 100% satisfaction guarantee

Q. What kinds of fees, charges, and taxes are there?

  • A. The price of your checks is ultimately set by your financial institution, considering various factors and costs, including but not limited to applicable program status, applicable waives or discounts, and the amounts your financial institution pays Deluxe for the checks, standard shipping, handling, tax, and other fees.
  • A. You are also offered various levels of Expedited Delivery and Processing Fees, for which you are charged additional discretionary amounts for delivering, handling, and processing your order with faster delivery times. The retail prices your financial institution sets for checks, Standard Delivery, as well as the various Expedited Delivery and Processing Fees, allows your financial institution to offer its customers an integrated check ordering experience and, when considered along with other revenues, may earn a profit.
  • A. The various taxes applicable to your order-such as city, state, and local taxes-are typically included in the price of your checks. In some instances, however, taxes may be listed as a separate charge. The actual amount of taxes applicable to each order varies.

Q. What happens to my payment?

A. When you place an order for checks, a third-party entity authorized to act as an ACH Originator makes a deduction from your account for the total amount, including any additional fees for expedited delivery, processing, and services. This will appear on your bank account as an "ACH" fee.

The ACH Originator then remits to Deluxe the amount that the financial institution owes to Deluxe for the checks, various fees, and tax, per Deluxe's contract with that financial institution. Deluxe then remits the appropriate tax amount to the appropriate authorities. The remainder of the amount is remitted to your financial institution.

Q. How many checks are in a box?

A. Most personal check designs have 100 checks per box. Mini-Paks have 1 pad of 25 checks per box. Please note that some financial institutions specific design can have different quantities.

Q. What check number will print on my checks?

A. Our system calculates the next logical starting number based on your previous order. You can change it if you would like, based on numbering allowed by your financial institution.

Q. I'm getting an error message, how do I get help?

A. If possible, please follow the directions in the error message. If that does not help, please call 866-838-5301 or use the contact us page

Q. I think I am missing a book/pad of checks, what do I do?

A. Some reorder forms list the next starting number, not the number for the check in the book/pad. This makes it appear that you are missing a book/pad of checks. Look at the actual check underneath the reorder form for the check number in the book/pad.

Q. Where can I find more information on how to use my checks and balance my checking account?

A. Learn more about managing and using your checking account at About Checks. Read or download the pdf file Learning About Checking Accounts.

Q. What does the 100% satisfaction guarantee mean?

A. Deluxe is sure that you will be happy with your check order. However, if you are not satisfied with your order or your order was printed incorrectly, contact us and we will reprint your checks or replace your order with a similar product at no additional charge. If we are unable to resolve your concern, we are also happy to refund your money. We guarantee your satisfaction!

Q. How do I know if I can order my checks from this site?

A. The personal checks available through this Web site are offered by Deluxe on behalf of your financial institution. You should be able to order from this Web site if all of the following conditions are met:

  • Your financial institution has chosen Deluxe as its check supplier.
  • Your financial institution offers this service to its account holders.
  • Your last order was placed with Deluxe (using one of the traditional ordering methods or online ordering).
  • You know the ZIP code that was printed on your last check order.

Q. How long is my order information stored?

A. Information on orders is stored for up to 5 years. If you have not ordered personal checks through your financial institution within the past 5 years, or if our system is unable to retrieve your order history, please contact your financial institution to place your order.

Q. There is a problem with my order. What should I do?

A. To have your checks reprinted, contact your financial institution or call 1-866-838-5301 or by using the Customer Service area within this site.


Ordering

Q. What information should I have printed on my check?

A. To protect yourself from identity theft, Deluxe recommends not including your Social Security number, driver's license number, or other unnecessary personal information on your checks. Merchants should request and verify your identifying information.

Q. Are there any ordering restrictions?

A. Possibly. Depending upon the type of account you have with your financial institution you may be unable to order certain types of products (address labels and/or accessories), order certain check designs, or make alterations to the accent features (symbols, background symbols, messages) of your check.

Q. Can I change my imprint or shipping address online?

A. For your security and protection, many financial institutions do not allow these changes online.

If you are allowed to make these changes, the system will allow you to. Please note that these changes may need to be approved by your financial institution prior to the order being produced.

If you aren't allowed to make changes online, please place your order with your financial institution or by calling 866-838-5301.

Q. I am part of a program at my financial institution. If I reorder through this Web site, will I be charged?

A. Deluxe offers this service to you on behalf of your financial institution. To find out your specific program requirements, please contact your financial institution.

The actual amount debited from your checking account will reflect your proper discount as defined by your program or account type.

Q. How do I pay for my order?

A. Your checking account will be debited for the amount of your order.

Q. My bank is going through some changes. Will my order be printed correctly?

A. Deluxe stays current with all changes taking place in the financial industry. If your financial institution information changes, we update our system automatically to ensure your checks are printed correctly.

Q. Why do I get a price not available instead of a price?

A. This rarely happens, but when it does it is because our application has encountered a glitch. You can place your order by calling 866-838-5301 or with your financial institution to get your price.

Q. Will my order be automatically processed?

A. Yes, however orders are sent through a fraud screening process. Some orders may have a slight delay or be cancelled during this process.


Delivery

Q. When will I get my checks?

A. Allow 10-14 days for production and standard delivery. If you need your checks sooner, take advantage of our express delivery options, which are available for most products. Orders with expedited delivery methods placed later in the day may be produced and shipped the next day.

Q. Can I change where my order is shipped?

A. For your security and protection, many financial institutions do not allow the shipping address to change online.

If you are allowed to make these changes, the system will allow you to. Please note that these changes may need to be approved by your financial institution prior to the order being produced.

If you aren't allowed to make changes online, please place your order with your financial institution or by calling 866-838-5301.

Q. Can I ship my order to an international address?

A. This site can only accept check orders that will ship within the United States, including Puerto Rico. All reorders to be shipped outside the U.S. must be handled through your financial institution. We do accept APO/FPO addresses for military personnel.


Order Status

Q. How can I check the status of my order?

A. Sign in and click My Orders. Details such as item name, order date, status, and ship status will display on the page.

Q. How do I know that my order has been placed?

A. After you click the Place Your Order button on the Review Order page, you will see an Order Confirmation page. The Order Confirmation page confirms that your order has been submitted to Deluxe. You will also receive an e-mail message confirming your order.
You can view your order by signing in and checking order status in My Orders.

Q. I ordered more than one product, but only received one. Where is the rest of my order?

A. Products may ship from various facilities and therefore may arrive at different times. Also, certain products are considered separate orders and will be shipped separately.

Q. Can I check the status of my order even if I didn't order online?

A. Yes. Information about your recent check order is available on this Web site whether you ordered by mail, by phone, online, or through your financial institution. The order status service is available to anyone whose financial institution has selected Deluxe as its check supplier. If you didn't order online, allow up to seven days for your order to be entered into our online system.


Security

Q. Is it safe to reorder checks through this Web site?

A. Yes. Deluxe uses a secure server for all online transactions. In addition, we have set up security checkpoints throughout the order process to further ensure the security of your transactions. How do you know you have a safe connection? Look for a closed lock icon in the lower right corner of the browser window-any transactions made from a page with a closed padlock icon are secure.

Q. Can anyone outside Deluxe see my personal information?

A. No. All transactions processed on this Web site are protected using Secure Sockets Layer (SSL) technology, the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. This means you can enter personal information, like your name, address, and account number, and be confident that others cannot read or access this information.

Note:If your financial institution subscribes to one of Deluxe's account verification services, the information you submit may be forwarded to these areas within our company for risk evaluation.

Q. How can I be sure that Deluxe is a reputable and trustworthy Internet supplier?

A. Your financial institution selected Deluxe as its check supplier after a thorough review of our credentials and capabilities. Deluxe is proud to display both the BBB Accredited Business and TRUSTe seals. Learn more by clicking on the logos.You can also learn more about how we use and protect the information you supply on the website by reviewing our Privacy Policy.

Q. How do you protect the privacy and security of my information?

A. Deluxe has a long history of recognizing and protecting the privacy of consumers, and is committed to protecting your privacy and utilizing technology that gives you the most powerful, safe, online experience available. Security measures are in place on our website to protect the misuse and alteration of the customer information under our control. Feel free to review our Privacy Policy for more details. Deluxe is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build user's trust and confidence in the Internet by promoting the use of fair information practices.

Q. What does the TRUSTe seal mean?

A. Deluxe is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build user's trust and confidence in the internet by promoting the use of fair information practices. Because Deluxe wants to demonstrate our commitment to your privacy, we have agreed to disclose our information practices (through our privacy policy) and have our privacy practices reviewed for compliance by TRUSTe.

Q. What does the BBBAccredited Business seal mean?

A. Deluxe is authorized to display the BBB seal because we have been an accredited business since 1999 and meet and comply with BBBOnline privacy standards. You can learn more about the BBB and our accreditation by clicking on the BBB logo.

Q. Is e-mail I send to you through this Web site secure?

A. If you use the Customer Service page to send your e-mail message, your message is secure. All communication sent through this Web site is protected by Secure Sockets Layer (SSL) technology. SSL encrypts information sent over the Internet between your computer and Deluxe, helping to ensure that the information remains confidential. Note that SSL security does not apply to e-mail exchanges that occur outside our Customer Service pages.


Provent Fraud Protection

Not all financial institutions participate in Provent Fraud Protection. If your financial institution participates this service may be included with your check order. Please contact your financial institution for more information.

Q. What is Provent Check Fraud Protection?

A. Provent Check Fraud Protection® is the only service of its kind, covering your checks against forged signatures, forged endorsements and altered checks. We will reimburse your loss of funds due to check fraud up to $25,000, within 72 hours. Speedy reimbursement keeps you burden-free while giving your financial institution time to fully investigate and resolve the fraud incident. The service also gives you access to certified Resolution Specialists who can answer questions and give you advice for prevention of check fraud.
For more information about Provent Services including Terms and Conditions please visit deluxefs.ezshield.com

Q. Is there a monthly fee?

A. No it is not. The cost is $2.49 per order. The checks ordered are covered for up to 2 years.

Q. Does it cover electronic fraud?

A. No, Provent only covers checks that were physically altered, or forged (the actual checks ordered). Counterfeit or reproduced checks would not be covered.

Q. How do your certified Resolution Specialists assist me in the event of check fraud?

A. The service provides Assisted or Fully Managed support options. With Assisted support, the certified Resolution Specialist will directly advise you on the best procedures and documents to respond to a check fraud incident. With Fully Managed support, the certified Resolution Specialist will act on your behalf to resolve the check fraud incident.

Q. How do I report a possible check fraud event with you?

A. Contact us immediately if you see any activity that concerns you. You can report fraud or suspicious activity by clicking "Report Fraud" at the top of the Deluxe Provent website and filling out our form, or by calling a certified Resolution Specialist right away by calling 1-866-460-0095. By filling out the "Report Fraud" form, or contacting us directly, your case will be given our highest priority.


Deluxe Provent ID Restoration

Not all financial institutions participate in Deluxe Provent ID Restoration. If your financial institution participates this service may be included with your check order. Please contact your financial institution for more information.

Q. What is Deluxe Provent ID Restoration?

A. Provent ID Restoration protects you in the event of identity theft by working with you to restore your identity to pre-theft status. An online fraud incident reporting process allows you to submit cases at any time, which ensures a timely response to your identity theft cases. Certified Resolution Specialists research each case and help you throughout the process. With this service you will receive: (a) access to ongoing education and information regarding how to avoid identity theft issues, (b) 24/7 access to a password-protected, secure online dashboard where you can manage and protect essential personal information, (c) and identity theft resolution support from a certified Resolution Specialist should you experience an identity theft event.
For more information about Provent Services including Terms and Conditions please visit deluxefs.ezshield.com

Q. Is there a monthly fee?

A. No there is not. The cost is $1.95 per order. Identity theft coverage is provided for 1 year.

Q. How will you know if someone has stolen my identity?

A. You will contact EZShield to notify us if you suspect that fraud has occurred. You can contact us 24/7 via phone, fax or email. Call 1-866-460-0095 or visit deluxefs.ezshield.com

Q. What is a Limited Power of Attorney?

A. It gives us permission to speak on your behalf so we may assist with the fraud restoration process. Providing a Limited Power of Attorney is only required if you would like our certified Resolution Specialists to work on your behalf instead of just advising you on how to resolve issues yourself.

Q. How do I report a possible identity theft event with you?

A. Contact us immediately if you see any activity that concerns you. You can report fraud or suspicious activity by clicking "Report Fraud" at the top of the Deluxe Provent website and filling out our form, or by calling a certified Resolution Specialist right away by calling 1-866-460-0095. By filling out the "Report Fraud" form, or contacting us directly, your case will be given our highest priority.

Q. How long am I covered?

A. ID Restoration purchased with your check order provides coverage for one year. You will be asked if you wish to continue this service after one year.


Deluxe Provent Checking Account Protection

Q. What is Provent Checking Account Protection?

A. If you experience any type of fraud associated with your checking account, Deluxe is here to assist. You receive: (a) fraud resolution support by certified Resolution Specialists (b) 72 hour advancement of funds lost due to fraud up to $25,000 for forged signatures, forged endorsements, altered checks, counterfeiting, ATM fraud, and debit card fraud (c) access to Online Wallet, a secure member area for managing and protecting essential personal information such as passwords, identification, credit card information, and bank account information (d) ongoing education and tips to help you minimize your risk of fraud.

Q. Is there a monthly fee?

A. No there is not. The cost is $4.49 per order. The customer receives complete fraud resolution assistance for any type of fraud associated with a covered checking account for up to 2 years.

Q. How do customers report a possible fraud event with you?

A. Customers should contact us immediately if they see any unusual account activity that concerns them. Customers can report fraud or suspicious activity by clicking "Report Fraud" at the top of the Deluxe Provent website and filling out our form, or by calling a certified Resolution Specialist right away at 1-866-460-0095. By filling out the "Report Fraud" form, or contacting us directly, the customer's case will be given our highest priority.


Privacy

Q. I no longer want to receive promotional emails from Deluxe. How do I unsubscribe?

A. If you no longer wish to receive promotional emails from Deluxe, use the unsubscribe link provided at the bottom of each email from Deluxe or contact us at 866-838-5301.

Q. I no longer want to receive reorder reminder emails from Deluxe. How do I unsubscribe?

A. If you no longer wish to receive reorder reminder emails from Deluxe, use the unsubscribe link provided at the bottom of each email from Deluxe or contact us at 866-838-5301.

Q. I opted out, but would like to resubscribe. How do I do this?

A. You may select to resubscribe to reorder reminders or promotional emails each time you place an order.